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iceburgTip of the Iceberg

There are approximately 2.4 billion mobile phone users worldwide-and growing! Mobile web browsing will no doubt be the next predominate Internet platform.




This shift from computers to mobile phones has significant implications for website design. Businesses need to be aware that their website pulls up differently on computer browsers compared to mobile browsers. You have most likely experienced this if you have had difficulty pulling up a site on your mobile phone. The fact is, the majority of websites do not load properly and some-not at all.

Traditional website design and construction for computer browsers is not compatible with that of mobile phones. There are special accessibility design guidelines that are set by the W3C. Forward thinking companies recognize this disparity and are taking steps to create mobile browser friendly websites. To create a site that's easily viewed and navigated-special procedures have to be followed.

The technology used for browsing for mobile phones is called WAP. Because of the limitations, (screen size and allowable download) website design has to be stripped down or simplified.

The good news is that most websites can be modified for mobile compatibility-but it means big changes in terms of layout, design and construction. For example, if you desire to have images viewed on your mobile site, gifs and jpegs must be used. Another tip would be to populate important information at the top of the page to decrease user scrolling.
Remember to include back buttons as most mobiles do not have back buttons!

Put your website to the test!
If it does not load properly on a mobile phone- don't panic. Call Pink Penguin Solutions for a free consultation.

workingitWorking It
 
Social media is responsible for creating new job categories if not an entirely new career field. Companies are hiring for these newly created positions below because current staff is either overburdened or simply do not have the computer or social media skills required.


Social Media Strategist:
Job Description: experienced marketing strategists who understand how to create social media marketing campaigns and how to measure their success.

Data Analyst:
Works to develop client's website, social media, etc. reporting and provide digital metrics, web analytics etc. Responsible for offering strategic advice on campaign performance to optimize digital marketing.

Community Manager: Charged with overseeing company blogs and forums, keeping visitors coming to the site through social sites, and moderating online conversations to make sure nothing libelous or insulting is being said.

Digital Customer Service Specialist:
Responsible for utilizing emerging social and digital tools such as Twitter and texting to provide customer service.


Resume Tip:
If your work experience is extremely short leaving your resume lean, consider adding quotes/testimonies about your work ethic or contributions from credible co-workers or managers.

newlyhatched
Newly Hatched
Newly Hatched
Tired of setting up your same old company display?

Opt for a unique way to sponsor a conference or seminar by hosting a Recharge Station! Your booth can offer dying laptops, ipads, and mobile phones access to a plug/charge in exchange for their company information. Complete your theme with energy or power bars for snacks. You'll be amazed at the response.

brainfodderBrainfodder

96% of Millennials have joined social media.

60 million status updates happen on Facebook daily.

78% of consumers trust peer recommendations

Ashton Kutchner and Brittany Spears have more social media fans than the population of Sweden, Iceland and Switzerland.

90% of all text messages are read within three minutes of delivery.

99% of all text messages are read by the recipient.

Worth Repeating
 
"Kodak sells film, but they don't advertise film. They advertise
 memories." 
-Theodore Parker
 
Are you advertising film or memories? 
 
"They always say that time changes things, but you actually have to change them yourself."
-Andy Warhol
letterfromamyLetter from Amy
Amy WashcoI can always tell when a client is not happy or even embarrassed about something. During an initial consultation they lean in real close and talk in a hushed voice as if business mobsters might over hear them being disloyal to the "family." They are surprised to hear the truth; that their dissatisfaction with previous advertising and marketing efforts can almost always be easily and affordably corrected.

Most recently, these conversations have been about logos. Just because a company has a logo, they are not necessarily married to it for life. Not every logo is great or more importantly, effective. A logo is one of the most important elements in advertising and marketing for any business. It is the visual icon that embodies the corporate spirit and soul. A logo conveys an image, credibility, and a certain level of professionalism. Much like selling a house, the crux of the decision to make a change is in how much "equity" might be lost. This answer lies in the length of time the logo has been in use, how established the brand is, and the nature of the core target market.

So, the more comprehensive question becomes: Is it ever appropriate to change or alter a logo, and how much equity does the company risk losing? The answer to the first part is, Yes and the second part is, It depends...

 
Companies change or alter their logos for many reasons including:
  1. The company is genuinely not happy with the image their logo conveys or the professional look of the design itself.

  2. A merger or acquisition is taking place.

  3. A major corporate milestone or anniversary is taking place (ex: 25 years in business).

  4. The company wishes to convey new energy or a fresh approach to their business.

  5. An established company is launching a new product.

How can you determine if your logo design is already great or if it warrants review? There are a few rules of thumb for great logo designs.

A great logo design should be legible in different sizes; whether small on a business card or gigantic on a billboard, a great/effective logo will maintain its design integrity. A great design is effective in both B & W and in color. It works well for different applications translating easily from website to embroidery on a golf shirt. A great/effective logo has a limited number of colors. This keeps the look clean, professional, and controls printing costs.

If you conclude that you do Not have a great logo you must still consider the loss of equity. If you are a relatively new business (less than 5 years old), the odds are your customers won't care and this change may peak their interest in a good way. But, if your logo is attached to an established business of 30 years who's core targets are conservative, loyal, and inherently hate change; you risk alienating them if not losing their business altogether.

Ultimately, the key to a successful logo enhancement, revision or redesign is to maintain a key recognizable element from the original logo.


Recent Logo Redesign Example

Target 10 to Win - Before & After
pinkreviewsPink's Review
Purple COW:Transform Your Business by being Remarkable
by Seth Godin

There are a few amazing people in every industry who see the writing on the wall long before anyone else. Seth Godin is one of those marketing visionaries. I admire Godin because he has a spine. His opinion is not always popular. It is usually controversial and inconvenient. Godin's bestselling book, Purple COW, explores the why, the what, and the how of being remarkable in business. Although this book was published in 2003, the message seems almost more important and relevant for business management and marketing today.

Godin's main purpose is to stress that the rules of marketing have changed. In the past, pricing, positioning, promotion, publicity... were boxes you could check off and be relatively assured that your business would succeed. That is no longer the case.

Godin focuses on the need for the "X" factor (or really a "P" factor) in any successful marketing equation. The "P" stands for Purple Cow. He makes the analogy of driving by field after field of cows. They all start looking alike. There is nothing that makes any one cow stand out from the rest. "We've created a world where most products are invisible," Godin says. "A Purple Cow, though. Now that would be interesting." Today's market place is like those fields of cows- noisy and crowded. Consumers are easily distracted, and they have become better and better at ignoring mass media. Reaching a target market takes unconventional thinking and purple cows.

Godin proposes that the new rule in business marketing is to create remarkable products that the right people desire. He asserts that better marketing will not fix a boring product that does not address a real need or niche market. Godin agrees that it is marketing's job to market; but, it's the company's job to put its agenda aside and create products that consumers actually want them to create.

For example, Godin profiles Dutch Boy, Inc. He notes, "It's so easy. They simply changed the can. Paint cans are heavy, hard to carry, hard to open, hard to close and always messy. People don't buy paint. They buy painted walls. This is marketing done right. The marketer changes the product not the ads." Dutch Boy simply and brilliantly added at twist off lid, a side handle and a spout.

He requests that if you are "...making very good stuff ─ that you should stop as fast as you can. Very good is an everyday occurrence and hardly worth mentioning." He presses the point with a classic example of Vanilla Ice Cream. "Vanilla ice cream is safe. But vanilla is boring. You can't build a fast growing company around vanilla. In almost every market- the boring slot is filled. Will you market yourself as blander than the leading bland brand?  The real growth comes with products that annoy, offend, don't appeal, are too expensive, too cheap, too complicated, too simple, too something."

There are plenty of remarkable ideas, Godin asserts. It is the will to execute them that is in short supply. As the world becomes more turbulent, more and more people seek safety. Being remarkable involves risk. In today's corporate lexicon, risk equal failure.

Here are some key Seth-isms:
  1. If your product cannot stand up to the "so what" factor, abandon it.
  2. Ideas that spread win. Call them "ideaviruses"─like social media today "sneezers" (early adopters) are the key to spreading ideaviruses. Every market has a few "sneezers."
  3. Your company can't thrive by fulfilling basic, boring needs. Connect with passionate early adopters and make them to sneeze. Example: L.L. Bean can sell mail-order clothes to people who don't trust mail order. It's the guarantee that makes it work. Take a pair of pants, light them on fire, send in the ashes, and L.L. Bean will refund your money. Stories like that make it easy for a sneezer to spread the word.
  4. Niche targeting is the key to success. The everybody products are already taken.
  5. If someone in your company is charged with creating a purple cow, stay out of their way. Do not pester them. You will delay the purple cow if not kill it altogether.
Being purple is not easy. If it were easy to be different, everyone would be doing it. Purple is outrageous. It simply isn't done! Purple is rare because people are afraid. Criticism comes to those who stand out. Jesus was the ultimate purple cow, and look how society treated him! Godin gives a word of caution; "Outrageous is not always remarkable. The outrageous needs to have a purpose." It needs to be built into the product and be relative for it to work.

Purple COW, by Seth Godin is a great exercise in getting out of your head and thinking out of the box. Maybe royal purple is too purple for you. I would bet that consumers will still slam on breaks for a lavender cow!
gotsocialGot Social?
Just when you've figured out the difference between a Tweet and a Facebook post along comes a new social something to adapt to. Whether we like it or not social media truly is more of a cultural shift in communication than simply another media silo like newspaper or radio. This month I focus on Foursquare, a smartphone interactive game with a local business marketing twist.
Foursquare
Reaching mobile targets has been
a huge marketing challenge for businesses. These often younger consumers do not get their information or make buying decisions based on traditional media like newspaper, TV or radio. Foursquare is an affordable green solution for businesses to effectively engage this fast growing segment of consumers.


So how does it work? Foursquare is a GPS location-based social networking service, mostly used on smartphones. The application encourages and rewards people for exploring the businesses in their local community. Users download the free application to their phone. "Check-in" on the smartphone when visiting different venues or businesses like shops, restaurants, gyms, etc. At a minimum, track friends by pinging a user upon arrival to a destination. Make new friends in Foursquare or simply import current friends from Facebook. Check out "Inside Information" where users provide tips or reviews on businesses. If locations are not listed in Foursquare, users can add them.

From a marketing standpoint, participating businesses have access to real time data analysis from the profiles of visitors who "check in" on their smartphone Foursquare application. The number of recent visits, time of day, gender breakdown and the number of unique visitors are made available to participating businesses. GAP and Ann Taylor have jumped on board offering as much as 25% off for various events.

The gaming side of Foursquare allows the user to earn points for visits and virtual "badges" (similar to Farmville for those still harvesting virtual eggplants). From a business standpoint, the game takes a frequent customer program to a whole new level.  A customer can actually become the virtual "Mayor" of the business they frequent if they visit more than any other players. Venues smart enough to participate with Foursquare actively reward the Mayor and other Foursquare users with free products, specials, discounts etc. Virtual badges earned include the "Adventurer' which is awarded after checking into 10 different venues, the "Barista" which is awarded after visiting 5 different Starbucks locations and the "GymRat" which is awarded after checking into a gym 10 times in 30 days.

Area merchants in Hickory and Newton already participating in Foursquare include Carrabba's, Aerie, 2 Pink Magnolias, and FastLane Good Times Bar & Grill. For more information, check out  www.foursquare.com. For assistance with integrating social media into your business strategy contact Pink Penguin Solutions.

clientprofileClient Profile
Charlie Van HeckeSalesTrainer 4U

Pink Penguin Solutions is excited to be working with Charlie Van Hecke and SalesTrainer4U. Charlie Van Hecke is fast becoming known as the "Olympic Coach of Sales." He has made it his personal career mission to understand the psychology and strategy behind the sales process from start to finish.

From entry level positions to C.E.O., Charlie has been on the phone, across the desk, in the trenches, and on the front line, analyzing every angle of this challenging yet fascinating industry.

Charlie's career journey includes formally serving as Manager of Sales Education with Dictaphone at Pitney Bowes' World Headquarters. He served as C.E.O. of Sales Support Services there as well. His talents caught the eye of #1 Internet forerunner America Online where he was asked to lead as Director of Sales Education.

From individuals to groups to organizations,Charlie works well in a variety of settings. He knows how to make the sales and negotiation process personal for each individual. In short, he is the master of sharing with people how to capture sales lightening in a bottle.

From sales negotiation training to sales management training, Charlie's programs teach how to develop Olympic style success habits that will increase revenue and profitability. He has worked for and consulted with companies throughout the Southeast as well as nationwide, including Kemper, Lanier, ImproMed and dozens of small business owners.

He is married to Lisa, his partner and best friend. They have two beautiful children and currently reside in Charlottesville, West Virginia.

Pink Penguin Solutions | 209 35th Avenue NE | Hickory, NC 28601 | 828.234.9111 | Email Amy
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